samthegeek’s avatarsamthegeek’s Twitter Archive—№ 43,657

  1. How to treat customers who are mad: “They love Newton. It’s a great product, and we have to kill it, and that’s not fun, so we have to get them coffee and doughnuts and send it down to them and tell them we love them and we’re sorry and we support them.” wired.com/story/apple-infinite-loop-oral-history/